The Institute of Banking Personnel Selection (IBPS) has released its much-awaited notification for the Common Recruitment Process (CRP CSA-XV) for the post of Customer Service Associate (CSA) in various participating public sector banks across India.
This recruitment drive aims to fill Clerical cadre vacancies for the 2026–27 financial year.
The online application window will be open from 1st August 2025 to 21st August 2025, and candidates interested in starting their banking career should not miss this golden opportunity.
This recruitment will be conducted in two stages — the Preliminary and Main online examinations, followed by a language proficiency test (if applicable).
Candidates who qualify in the Main examination will be provisionally allotted to one of the participating banks based on merit and preference.
To be eligible, applicants must have a graduation degree from a recognized university and must be proficient in the local language of the state they’re applying for.
The age limit is 20 to 28 years, with applicable relaxations for reserved categories.
The IBPS CRP CSA exam is a nationwide competitive exam and is known for its transparent and merit-based selection process.
With attractive pay (starting at ₹24,050 basic) and career growth in India’s largest banks, this is an excellent opportunity for young graduates.
Let’s break down the full details to help you apply smoothly.
IBPS Clerk Recruitment 2025 Vacancy Overview
The recruitment is for the Customer Service Associate (Clerk-level) post across 11 participating public sector banks, including PNB, Canara Bank, Bank of Baroda, and others.
Vacancies are state-wise and category-wise, as mentioned in Annexure-I of the official notification. Candidates can apply for only one state/UT.
| IBPS Customer Service Associates Recruitment 2025 Vacancy Details | |||
| State Name | Total Vacancy | ||
| Andaman & Nicobar | 13 | ||
| Andhra Pradesh | 367 | ||
| Arunachal Pradesh | 22 | ||
| Assam | 204 | ||
| Bihar | 308 | ||
| Chandigarh | 63 | ||
| Chhattisgarh | 214 | ||
| Dadra and Nagar Haveli and Daman Diu | 35 | ||
| Delhi | 416 | ||
| Goa | 87 | ||
| Gujarat | 753 | ||
| Haryana | 144 | ||
| Himachal Pradesh | 114 | ||
| Jammu & Kashmir | 61 | ||
| Jharkhand | 106 | ||
| Karnataka | 1170 | ||
| Kerala | 330 | ||
| Ladakh | 05 | ||
| Lakshadweep | 07 | ||
| Madhya Pradesh | 601 | ||
| Maharashtra | 1117 | ||
| Manipur | 31 | ||
| Meghalaya | 18 | ||
| Mizoram | 28 | ||
| Nagaland | 27 | ||
| Odisha | 249 | ||
| Puducherry | 19 | ||
| Punjab | 276 | ||
| Rajasthan | 328 | ||
| Sikkim | 20 | ||
| Tamil Nadu | 894 | ||
| Telangana | 261 | ||
| Tripura | 32 | ||
| Uttar Pradesh | 1315 | ||
| Uttarakhand | 102 | ||
| West Bengal | 540 | ||
| Eligibility Criteria | |||
| Age Limit (as on cut-off date): | |||
| Minimum Age Limit | 20 years | ||
| Maximum Age Limit | 28 years | ||
| Age Relaxation | |||
| SC/ST | 5 years | ||
| OBC (Non-Creamy Layer) | 3 years | ||
| PwBD | 10 years | ||
| Ex-Servicemen and others | as per government rules | ||
| Educational Qualification | |||
| A Bachelor’s Degree in any discipline from a university recognized by the Government of India. | |||
| The degree must be completed on or before 21st August 2025. | |||
| Proficiency (reading, writing, speaking, and understanding) in the local language of the chosen State/UT is mandatory. | |||
| Important Dates | |||
| Online Registration | 1 August – 21 August 2025 | ||
| Last Date for Fee Payment | 21 August 2025 | ||
| Preliminary Exam | October 2025 | ||
| Main Exam | November 2025 | ||
| Provisional Allotment | March 2026 (Tentative) | ||
| Application Fee | |||
| SC/ST/PwBD/ESM/DESM candidates | ₹175/ | ||
| General and all others (Inclusive of GST; payable online only) | ₹850/- | ||
Selection Process
- Preliminary Online Examination
- Main Online Examination
- Local Language Proficiency Test (only if required)
- Document Verification and Provisional Allotment
Note: Final merit will be based solely on the Main Exam score.
How to Apply Online
Follow these steps carefully:
- Visit the official IBPS website – www.ibps.in
- Click on CRP CSA XV – Apply Online.
- Register by clicking on New Registration.
- Fill the form and upload photo, signature, thumb impression, handwritten declaration.
- Pay the application fee online.
- Submit the application and download the confirmation page.
Documents Checklist
- Graduation Degree/Marksheet
- 10th or above certificate for language proof (if applicable)
- Photo ID proof (Aadhaar, PAN, etc.)
- Caste/Category/EWS/PwBD/Ex-servicemen certificate (if applicable)
- No Objection Certificate (for Govt. employees)
- Online Application printout
- Recent passport size photographs
Pay Scale and Benefits
- Starting Basic Pay: ₹24,050/-
- Total Pay (with increments & allowances): Up to ₹64,480/-
- Additional perks include DA, HRA, Medical, Leave, Pension benefits, etc., as per bank norms.
FAQs & Tips
Q: Can I apply for multiple states?
No. You can apply for only one State/UT.
Q: Is local language test mandatory?
Yes, if you don’t have proof of having studied the local language in school/college.
Q: Is Aadhaar mandatory?
It’s not mandatory, but Aadhaar-based biometric verification may be done.
Tip: Start practicing reasoning, English, and quant now, as Prelims is elimination-based. Read newspapers and stay updated with banking & finance news for the Main exam.
| Important Links | |
| Apply Online (from 1 August) | Click Here |
| Download Official Notification PDF | Click Here |
| Official Website | Click Here |
| Join Our Telegram Channel | Click Here |
Final Words
The IBPS CRP CSA XV is one of the most prestigious clerical-level exams in India’s banking sector.
If you aspire to work in reputed public sector banks with job security, benefits, and growth opportunities, this is your chance.
Apply online before 21st August 2025, and begin your journey toward a rewarding banking career.
